MAXTEIN PHILIPPINES
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Responses on "Xoom Philippines Scam":

Miss Sunshine says:
October 30, 2008

why bother that place if there is a right place to send...western union!!

Martin says:
October 31, 2008

I do not see why you have to include the word "scam" - I have never heard bad reports about Xoom so you are just casting doubt in people\'s minds now - especially if they did not read your story and just saw the headline

Lanie says:
November 23, 2008

Just do a Google on "Xoom Money Transfer Scam". You find hundreds and hundreds of similar stories of mishaps with money transfers from many countries and people. Do some research yourself and see.

Ewan says:
December 8, 2008

i have used xoom countless times and have not had any problems.  i prefer to use xoom over western union because of lower fees.

Imee says:
December 13, 2008

I felt compelled to write after reading all this negative comments regarding xoom. I've been a customer of Western Union until I switched to Xoom since last year due to lower fees, half less than WU. I haven't had any problem with them, except once when their system was down. But I was accommodated immediately by their customer service by processing a refund back to my account and was given a promo code for free service charge.

It looks like those who complained don't know the difference between the checking acct. and credit card's clearing time.

Dave says:
December 23, 2008

Xoom is not reliable and should not be trusted to resolve complaints. I sent pera via xoom to a relative in the Phillipines while still online with my relative, someone at the Cebuana Lhuillier in Angles City, marked the transfer as completed. My relative was later told that she had already picked up the pera. I called Xoom and they said the matter would be resolved in 48 hours. This was not the case. I called several more times, and asked the the transaction be cancelled. Xoom claims that they have to check with Cebuana Lhuillier the agent to verify again and again. I asked them to consider that the pera may have been in fact stolen from inside. They would not provide me with any information or email me the details of the investigation, but keep telling me they have to check with Cebuana Lhuillier.  If a thief stole money and you ask a theif if they stole money they will tell you they did not steal money. Xoom has no procedure to resolve other than to tell me they are investigating. Xoom is not reliable and can not be trusted as secure.

Do not use Xoom until you are sure they will check ID and have a process for resolution of identity theft

Cherrey says:
December 28, 2008

i have been using xoom for 4 years na ata and i dont have problem...with it..its fast also and much cheaper than westernunion and money gram

Noyms says:
January 2, 2009

yah my husband told me about xoom its cheaper than the WU,so i will try xoom!....

Joe says:
January 4, 2009

I had no problem with Xoom so far. money gets there in minutes thanks to there follow up to my email right away. So keep up the good work Xoom. Mahalo..from Hawaii

Eric Shan says:
January 9, 2009

What kind of a business would cancel transactions, especially for no valid reasons?

Do you really think those who experienced the canceling part would use their service again? " THIS ADDRESSED TO XOOM BTW"

Their basically pushing their customers away! What are you SOB trying to do?

You'll soon go bankrupt! Unless of course that's what you guys were really planning to do? ;)

Dodong says:
January 20, 2009

I live in Mindanao and working online. I have been receiving my salary via Xoom directly to my Xoom account at BDO. After I got notification from my employer that the money was already sent, I would just check at the ATM machine if the money is there.

Golda says:
February 14, 2009

I have been a using xoom since 2006 and never had a problem except one time that I sent more than what is allowed.The limit per day is $900 and then I sent $1000 because I didn't know that was the policy so they cancelled it and I I had to wait for  3days for clearing and then resent the money again.I like using xoom because it is cheaper than WU

Carl says:
February 15, 2009

I have never had a problem with XOOM and use it extensively. I remit money to over 10 recipients monthly for over 3 1/2 years now and it has been flawless and quite affordable over the ridiculous costs of a Western Union transfer.

I had so many screw-ups with Western Union, including not properly being credited my just "Rewards". I sent one recipient just $8 dollars who was desperate one time by Western Union and at the time, it cost me $15 to send just $8 measly dollars! That's ABSURD!!! I kissed off Western Union long ago and I'm glad I did!

If you don't like XOOM then try YesPinoy.com but that site issues a "Smart Card" to each recipient and they are not too good at all about sending new cards when the old ones expire. XOOM is no hassles at all for me and so quick and easy to sign people up!

Nickandra says:
February 28, 2009

Xoom sucks!!! Its my first time sending money through here and I got really dissapointed. I tried this because they have lower fee but my family in p.i had lots of drama before they get the money. They have bad customer service! The person who assisted my brother in M. Lhuillier Kalentong was slow and a stuck up b!$ch!

I would rather pay more and get the service like I always get in Western Union.

Well, Xoom, if you want your bussiness to get going, you should learn to value customers and give the right service.

Julio says:
March 23, 2009

The people that are probably writing the positive comments are people who work for Xoom. Truth be told, many people got screwed over either losing money, or their relatives didn't get it, and because of that money needed for operations weren't acquired.

Good job Xoom, keep up the "great" customer service. Actually, just don't use Xoom, and you need not worry about their customer service.

Jhenny says:
March 25, 2009

I have been using xoom for over a year now..no problem cept for one incident, i sent $200 and got charged twice $200 on my checking account. I just called them, told me to fax my bank statement showing the double charge, and they refunded my money.

Grace says:
March 31, 2009

they are not scam. I am 100% sure of that.

Leo says:
April 17, 2009

I was gonna try Xoom.com to remit money in my homeland until I read all the negative comments about this company. As for me, if a company have numerous negative comments specially about their service and handling it, they are not a reliable company.

We're talking about hard earn money here for our love ones back home who really needs it.

Tonzi says:
April 20, 2009

i received money from xoom before and all I can say is that the service is just too slow when get the money from those Cebuana Llhuillier offices. Sometimes they are out of money and sometimes, their server just cut off especially when there are lots of people in queue.

Xoom to bank account is okay!

Eliza says:
April 25, 2009

I'd like to add my opinion here.

Xoom was fine until yesterday. I receive two e-mail notifications that money was already delivered to me but I received none. When I called their customer service support here, I was made to wait then the phone would go busy.

When I finally got to speak to someone,  after I told her about the fact that I didn't get any money, the phone went busy again. I told the one who sent me money never to use that service again.

Madr says:
April 30, 2009

@Julio: The people that are probably writing the positive comments are people who work for Xoom.

What is your logical basis for that conclusion when you don't even know the people posting here.

I've used Xoom twice already and just for small amounts (hundreds, not thousands as cash gifts to relatives). I used PayPal for one transaction and then my bank account for the next (because the fee was lower for bank accounts). Both times, the money was remitted directly to BPI.

It seems to me, from reading the post and comments here, that the problem was with the receiving agency - in this case, Cebuana Lhuiller. Isn't that a pawnshop that expanded its services to include other related money services? Why would you let a pawnshop receive your money versus banks? I would think that bank employees are more highly trained than pawnshop employees and that a nationwide bank is more trustworthy and capable than a pawnshop.

Marie says:
May 1, 2009

i've been using xoom to send money monthly to the phils for three years now and i haven't encountered any problem with them. i chose xoom coz it's cheaper than others and with faster transactions too.

Prince says:
May 12, 2009

Its not a scam but Xoom.com has the WORST service ever in the entire money transfer history. Use Western Union and MoneyGram~!

Anne T. says:
May 20, 2009

for me xoom is not a scam. but u guys always comparing western union to xoom. if u can just use PNB. pnb is really safe a reliable just open an account it doest take that long. and its gonna be the same coz u did fill up a form online if u use the xoom

Glenn. says:
May 21, 2009

I just started using Xoom after all the hassles on WU's website recently.  Anybody here that loves WU has obviously never used their website.  I transfer money to a PI bank account every month.  

Every month, it was a new hassle.  Change my username, change my password, reenter the same info I've reentered dozens of times already.  But, they don't tell you you need to do this.  You go to login and it says your password or username is incorrect, but, in reality you're already logged in and if you click on "Forgot my password" it tells you to change your password.  You only get error codes and have to call to find out WTF they want you to do.  

After going through this every month for the last few months, I finally got an error yesterday that I could no longer transfer money to PI bank accounts.  Fortunately, I already had Customer Service on the line since once again, this POS wouldn't let me log in.  She told me sometimes countries change the rules and WU can't transfer to PI banks anymore.  BS, after wasting 45 minutes on WU, I went to Xoom, setup an account, and transferred to the bank in about 4 minutes.

Vikas Mishra. says:
May 26, 2009

Hi,
I want to tranfer money from india to dubai, but I am getting problem in cuntry selection, becasue cuntry of dubai is not coming in xoom cuntry list so please let me know how can i transfer money in bubai from india

Regards,
Vikas

Surcha says:
May 29, 2009

hi,
i would like to send money from india to philippines to one of my friend who is sick and need urgent medical attention.    

1.       can i use my debit card for tansfer of money direct into friend account in Metro bank at surigao city.      

2.      did i hav to open any account on xoom ?                                      

3.      when i will get the tracking number so i can know the progress of my transection.

pls help n guide me if other website by which i can send d money soon and u must aware of that from india no one can send money aborad even through westron union (only money can bring into india via WU from abroad)hu its so bad policy,thnx in advance .god bless

Adrian says:
May 29, 2009

@Surcha: I think you can send your money thru XOOM. But I am not sure if it will accept debit card, not that I know of because it normally ask for a credit card.

And Yes, you have to sign up in XOOM. You'll get your tracking number once you have successfully completed your transaction.

Visit XOOM.COM for details.

Eam says:
June 5, 2009

xoom? i think they are not giving a good service! thieves?!! i don't know but my bf thought they are! my bf in pakistan sent me last june 1 $4000. he gave me the tracking number then.

but it was invalid! then xoom gave my bf another transaction number!! still when i tried to check it yesterday it was again invalid!! my boyfriend wanted to seek legal help. he lost a big amount of money!!

what do u think should he do now?

Mr Estee in UAE says:
June 6, 2009

People who wrote in favor of XOOM, they are thier employees who promote xoom. Xoom is on UAE tv (e-VISION pinoy channel).

A few hundred here and there, you will receive the cash. But more than USD2000, your money wil be stolen by the company or employees in Phils! Dont use xoom, if you live in UAE. Use exchange counters through out UAE. Beware of XOOM

Anonymousfromphil says:
June 28, 2009

@MAdr: i agree with your below comments.
that the problem was with the receiving agency like Cebuana Lhuiller.
The receipients should pick up their money at any banks like BDO.


(It seems to me, from reading the post and comments here, that the problem was with the receiving agency - in this case, Cebuana Lhuiller. Isn't that a pawnshop that expanded its services to include other related money services? Why would you let a pawnshop receive your money versus banks? I would think that bank employees are more highly trained than pawnshop employees and that a nationwide bank is more trustworthy and capable than a pawnshop.

Andrew Tan says:
July 3, 2009

I've been using Xoom every since I came here in the US in 2007. I had no issues. Since my recipients are all in the Philippines, I go straight to Xoom Philippines, processing seems to be faster there I think.

It takes longer only if you are using a checking account or credit/debit card for the first time. Otherwise, it always takes less than 20 minutes in my case.

Balita ko mura daw PNB, but, walang malapit sa akin sa location. http://www.xoom.ph still works better for me.

Lyze says:
July 4, 2009

NEVER EVER USE XOOM.. ITS A SCAM!

It happened to me recently, June 29, 2009. Somebody use my account and transfer money to MEXICO for a total of $4,500. The person or whoever did it, copied my home address in the Philippines and add, Arboledas Mexico. The phone number is same as the # in my home country but placed a mexican area code. The reason why I found it? When I tried logging in to my xoom account and I could not! They changed my password too. when I called customer service trying to reset my password, I never received the reset password on my email. I have to beg them to send it to my husband's email add so that I will know what happened because they will not tell me what's going on. I did'nt received any email alerts from them regarding those transactions. I'M using xoom for about a year w/out problems. I usually send money to the Philippines almost every month because of easy accessibility and cheap rates.

I went to my bank and reported it right away, xoom is using ACH banking, although your checking is 0, they can take money form your savings too. xoom is not secured. never ever put your bank account information because they gonna steal your money. The Fraud specialist is also as rude and nasty when you try to ask what happened and why this happened. Transfer your inquiries from one person to another person.

LYZE SC, USA

This case is still under investigation but my bank assured me that they gonna give my money back but don't know when..

Roni says:
July 14, 2009

I strongly agree that XOOM has the WORST SERVICE. they will cancel your transactions without giving any reasons and when you email them they will ask you some documents OR identification.

upon giving them the documents, they will ask another document. i gave them copies of my residence permit here in saudi arabia, copy of my bank statement here, copy of my phil. SSS ID and a copy of my bank statement in BPI where the money is supppose to be deposited.

i made 3 transactions on july 8. when they i received email stating that my transactions is canceled, i thought the problem is with my credit card but after i verified with the bank here in KSA, there were charges already from xoom corporation. to date, there is no money deposited in my BPI account. XOOM SUCKS!!!! most of the time the agents reply seems annoying!!! F%*K THEM!!!

DatingFear says:
July 14, 2009

I'd just like to thank you for taking the time to create this internet website. It has been extremely helpful

Mary of Oregon says:
August 2, 2009

i strongly suggested that use LBC if there's one in your area but if none try the Money gram. I've been using both for 10 yrs and I had no problem and they are both so cheap...

I use LBC coz of the points I earned for my libre box,but if i'm lazy to drive 15 miles, I go to money grams and my family appreciate it coz they don't have to go to olongapo which is 1 hr drive to pick up my money, with money gram they just go to Cebuana Lhuillier which is a walking distance...so good luck in trusting a website that a lot of scams going on...just use LBC or Money gram......

John says:
October 3, 2009

No problem with xoom.
i highly recommend it.

Carissa says:
October 14, 2009

I want to use Xoom to send money from U.S. to Philippines. Given that xoom charges are minimal, how much then is the service fee that will be charged by my US bank? Please advice. Thanks!

Jose Miguel says:
October 22, 2009

IT's A FRAUD. FROM MY EXPERIENCE. AND A REALLY POOR CUSTOMER SERVICE [CALL CENTER AGENTS]. NEVER EVER EVER TRANSACT WITH XOOM.COM... HAD LOST HUGE AMOUNT OF MONEY HERE. AND IM JUST SO FURIOUS! THIS COMPANY IS ROBBING THE PEOPLE. SCAM IT IS! -PHILIPPINES

Chris Ignacio says:
Novermber 2, 2009

Hey guy check this out I found this on a site about Money Scams and it was about Xoom so I thought I post it here since I have used Xoom myself once and had a very bad experience.

Take note, I did not write this. This is a copy and paste from another website:

Hi my Name is Jeremiah and I thought all of you deserve to know a shocking truth about Xoom!

My best friend works for Xoom and he told me that they have a very high customer complaint rate and he is surprised how they are still in business. He says that so many people who send money thru their system have lost their money or it being missing on the receiving end by the receiving agencies and there are times it gets stolen and the agencies just report it as if it were picked up by the client who was suppose to receive the money so the receiver never gets the money. He also says that they have so many complaints that they can’t look into every complaint and many times the customer will just eventually give up trying.

He also said that their system is not very reliable sometimes especially when there are so many simultaneous transactions hitting their servers all at once and the system is needed for an upgrade badly.

He even told me that there was an incident a while back where over 100 plus customers transactions went thru and all the data was lost and they had to have each customer fax in their statements and other personal verifications to verify that they did send x amount of money.

Now for the icing in the cake and this is a hard one to believe but very true fact. Xoom hires a team to go and post good things on forums and different sites about their services. These employees pretend to be real customers but in fact it all a big scam they are nothing but employees trying to make Xoom look credible because they are losing so many customers by all the negative posts by the xoom users who have been a victim and lost money to their instable system. I was shocked and found this hard to believe so he invited me to a barkada outing one night and he actually introduced me to 3 of the posters of Xoom and sure enough it was true. These posters told me they even advice their own families to stick to Western Union or other services for sending money.

So anyone uses Xoom SATY AWAY! My own friend who actually works their said you can never convince him to use their system. He even commented that Western Union and Bank wires are the only real safe solutions.

Sincerely,
Jeremiah C.

Jim says:
Novermber 2, 2009

tried xoom for the first time and there seems to be an element of criminality within this company..repeatedly told me my credit card was invalid but still took money from the same card at £2 per try to a value of £14.
in other words although telling me my credit card was invalid they still took money from it,,,this is double standards in my book and typical of a company offering everything but nothing.will never use ever again.

Benta says:
Novermber 7, 2009

Sunday November 7, 2009 1:00 AM in the morning. I tried to make a send money testing to my bank account using Paypal VIA Xoom and voila! within a minute it already deducted to my paypal account BUT after an hour, it states that Xoom cancelled it WITHOUT ANY GUIDELINES WHY... so even it's a small amount of money, i still try to contact them using my own VOIP and after 3 hours of contacting them, it finally ring, unfortunately THEY PRETEND THAT they don't HEAR you on the other side of the line which is NOT ok as i check my VOIP is properly working.

So i was forced to load a mobile phone to call them since i noticed that they don't know my number(a mobile number is differ from the mobile number i filled-up in the sign up form). It's a big B***S*IT that the call center agent looks very sleepy and after wards they sent me this f*ck*ng email message:

Response (Gerard Tesorio) - 11/06/2009 08:30 AM Dear Sherwin,

Thank you for contacting Xoom Customer Service regarding your recently cancelled money transfer transaction.

Tracking Number: X-06184-35706-00000
Case Number: 091106-002136

Xoom guarantees a safe and secure money transfer service.  With this in mind, our Customer Verification Team detected an issue which violates our Terms of Service, and has cancelled your transaction.  To review our Terms of Service, please visit  https://www.xoom.com/static/tos.html

If you have any questions or wish to speak with the Xoom Verification Services team, we recommend replying to this message rather than calling(GAGO BA SILA KAYA TINAWAGAN KASI HINDI SILA SUMASAGOT NG EMAIL, SUMAGOT LANG SILA AFTER I CALLED THEM), since specific Customer Service agents have been assigned to your transaction.

Again, thank you for using Xoom.

Kinulit ko sila then yun nabalik pera ko sa Paypal, sasabihin pa nila problema ng Paypal yun eh P*t*ng**a nila nacollect na nila yung pera sa Paypal namin tapos sasabihin problema ng Paypal yun, until now they don't reply wheuw!

A GOOD COMPANY WHETHER SMALL OR BIG SHOULD:

1. Don't have irritating customer support.
2. Answer their customers promptly in high manner
3. Denotes detailed explanation of every transaction happened whether canceled or succeful.
4. Should answer properly on email

IF YOU ARE PLANNING TO SEND MONEY TO XOOM, DON\'T TRY, I\'M HERE NOT TO ENDORSE, IT IS AT YOUR OWN DISCRETION WHICH MONEY TRANSFER TO TRUST, READ FIRST THEIR TOS CAREFULLY AND AS MUCH AS POSSIBLE BEFORE YOU HIT ANY TRANSACTIONS WITH ONLINE, CALL THEM FIRST... A GOOD COMPANY SHOULD ALSO HAVE A VALID CONTACT DETAILS AS WHAT I DID ON OUR WEBSITE, AS MUCH AS POSSIBLE YOUR CUSTOMERS ONLINE KNOW WHERE TO CONTACT YOU AND WHERE IS YOUR OFFICE SITUATED AND IT IS VERIFIED THAT YOU ARE LEGAL...

Alice says:
December 22, 2009

never trust XOOM...except a name with dependability.. judas strikes anywhere

Joyce says:
December 31, 2009

This xoom is really a scam , this warning should be known to every one who is sending money to our relatives home. Don't ever dare to try using its services youll just cry, its a big SCAM......December 31,2009....

Steve says:
January 21, 2010

I issued a payment to a contract worker in the Philippines. the website took the payment, then held the transaction and request copies of my bank statement and other personal information (after the transaction was complete). I refused , then they canceled the transaction and to date have still not return the funds to my account this was 5 days ago.

I am not a new customer to them, I have done around 10 transactions with them in the last 5 months, each time I have had similar problem. Their customer service routes you thru to an operator in the philippines , who has no idea of what is going on. The idea that they have hold of your money for days at a time, without paying the recipient is of great concern.STAY AWAY FROM XOOM :

NAME: Xoom Corporation

CONTACT: Mr. Frank Walter

ADDRESS: 100 Bush St, Suite 300
San Francisco, CA 94104

PHONE: 415 777-4800

FAX: 415 777-8690

Dee says:
February 8, 2010

Thanks for the posts. I was actually planning to use xoom for the convenience. Anyway, i'll be sticking with Moneygram.

Xoom has a lot commercials on TFC... with their boss making the pitch. Seems everything is just a scam. I'll tell my friends here in Singapore not to use this company.

Vhal says:
February 9, 2010

I think its not Xoom who does the bad service. It might be the pick-up locations who does the scam. Come to think of it! some pawnshops are not reliable for most of them get bankrupt.

I am not a Xoom employee, nor a Xoom customer (i have never tried it).

Every company has their pros and cons.:-))

Alan White says:
February 22, 2010

Not bad article, but I really miss that you didn't express your opinion, but ok you just have different approach

Renie says:
March 5, 2010

Yes, theres no always guarantee about fast and quick way of sending money through xoom, it was a hell for me. For 5 days I wasn't able to received the payment, I have ask them to refund it to and refund will take another week and and worse of it the charge that you will be paying will not be included in the refund.

Yes that's true if you called their customer hotline, it keeps on saying that we will escalate or forward your account/transaction to a senior specialist so it would be properly actioned and will say that it will be treated with high priority, but then after calling them two times nothing happend I've waited for another two days, is that they way they are treating a priority account??? So bad for them.

I really thinks that this is 50% scam and 50% true, true as previously I got a successful transactions.

MrRice says:
March 13, 2010

Do you have copy writer for so good articles? If so please give me contacts, because this really rocks! :)

MrRice says:
March 13, 2010

Xoom, it seems that xoom has canceled most users account for reasons not mentioed I got this letter receintly

We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately.

This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above.

Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at account-compliance@xoom.com.

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